DispatchDASH

Dispatch Coordination

Automated Asynchronous communication to manage multi-channel delivery parameters

Dispatch coordination is a feature that ensures visibility across the dispatch operations of any business. Whether it's through a desktop or mobile app, once an optimized trip has been confirmed and started by your driver, maintain full clarity and visibility on exactly what's happening between your orders, routes, drivers, and vehicles. Dispatch coordination ensures a unified platform for communication, document sharing, and status updates at any point of the order dispatch lifecycle.

Fero

Trips

Dubai · today · 2 on the road

Active 2Scheduled 1Done 2
  • TRIP000214Scheduled

    Jebel Ali → DIC

    Imran K. · DXB K 4182206:00

  • TRIP000213Active

    KEZAD → Mussafah

    Rashid A. · AUH 5 2284105:30

  • TRIP000211Active

    Jebel Ali → Sharjah

    Sunil P. · DXB H 7031505:15

TRIP000214

Waiting to start

Planned Actual

Key features

What Dispatch Coordination gives your team.

    • Dispatch
    • Driver
    • Customer
    • Dispatch→ Driver · TRIP000214 is yours · pickup Jebel Ali Gate 4, 06:00
    • Driver→ Dispatch · Accepted · leaving yard now
    • Customer→ Dispatch · Please call 10 min before arrival
    • Dispatch→ Driver · Noted on the trip · customer asks for a call ahead

    Dynamic Communication between dispatch teams, drivers, and customers

    Dispatchers, drivers and customers talk on the same trip, so every message stays with the order it belongs to.

  • TRIP000214 · Jebel Ali → DIC

    Pickup 06:00 · reply 1 to accept

    1 05:54
    Trip accepted. Route sent to your app.

    WhatsApp integration

    Drivers receive trips and reply on WhatsApp, and their answers land back on the trip.

    • Trip started 06:03
    • Reached drop 06:41
    • Delivered 06:58

    Live status updates

    Each status change is posted as it happens, from trip start to delivery.

  • Imran K.TRIP000214ETA 06:45
    Rashid A.TRIP000213ETA 07:20
    Sunil P.TRIP000211ETA 06:35

    Driver tracking

    See where every driver is on their trip and when they are expected at the drop.

  • Planned 24 km Actual 26 km

    Planned vs actual vehicle route visibility

    The planned route and the road actually taken are drawn together, so deviations are easy to spot.

  • DA000318· order log
    • 05:52DispatcherDispatched trip
    • 05:54DriverAccepted trip
    • 06:41SystemReached drop
    • 06:58CustomerViewed POD

    Accessible logs for order specific user management

    Every action on an order is logged with the user and role behind it, ready when anyone needs to check.

Key benefits

Why teams switch it on.

  • Absolute clarity and visibility on dispatch coordination

    Orders, routes, drivers and vehicles sit on one screen from dispatch to delivery.

  • Real-time updates on driver and vehicle locations

    The map follows each vehicle once the driver starts the trip.

  • Automatic notifications when key dispatch milestones are achieved

    Drivers and customers are told when a trip is dispatched, started, at the drop and delivered.

Also in dispatch

Scheduling, allocation and dispatch coordination run off the same picture of fleet and asset availability.

Bring us one lane. We will show you the difference on your own numbers.

A week of your orders, rates or invoices, run through Fero with your contracts and your carriers.