Track

Logistic Workflow

Omnichannel work collation & distribution via algorithms.

Workflow Ops leverages organizations to automate their processes and events across various internal and external stakeholders. Due to diverse task initiation channels, it is imperative that the information flow is converged and orchestration (either for decision making or communication) is automated to reduce dependencies of retraining, and reskilling the human workforce.

Fero

Import delivery request

Workflow · v4 published · Dubai branch

Channels in

4

Steps

6

Automated

5 of 6

Runs today

38

Starts from WhatsApp Email Customer portal ERP API
  1. 1

    Capture request

    Order details read from the message

    Auto
  2. 2

    Validate details

    Consignee, cargo, container, slot

    Auto

    Ask customer for missing info

    Repeats until the request is complete

    Auto
  3. 3

    Approve special cargo

    Out-of-gauge or hazardous only

    Manual
  4. 4

    Create legs

    Pickup, delivery and empty return

    Auto
  5. 5

    Notify transporter & customer

    Each in their own channel

    Auto

Key features

What Logistic Workflow gives your team.

  • Import delivery request

    WhatsAppCaptureValidateApproveCreate legsNotify

    Empty return booking

    ERP APICaptureCheck slotBook returnNotify

    User-defined info flows and processes

    Lay out how information moves through each process, from the channel a request arrives on to the people it must reach.

  • Validate details
    Ask customer

    Repeats until the container number is in

    Cyclic segments of processes to enable information capture or decisions alignment

    Part of a workflow can repeat until the missing information is captured or a decision is agreed.

    • Customer update
    • Transporter notice
    • Special cargo approval
    • ERP sync

    Customizable automation of touch points

    Choose which contact points with customers, vendors and systems run automatically.

  • Assisted
    Balanced
    Hands-off

    Automatic With a person

    Customizable ‘Extent’ of automation within workflows

    Decide how much of each workflow runs on its own and where a person stays in the loop.

Key benefits

Why teams switch it on.

  • Suit instinct nature of logistics setup (niche to mass logistics operations)

    Workflows are shaped around how your operation already works, whether it is one specialised lane or a large network.

  • Encompass dependencies from external stakeholders

    Customers, transporters and other parties are steps in the flow, reached on their own channels.

  • Provides elasticity for vertical and horizontal scalability of processes

    Add steps to a process or roll it out to new branches and channels without rebuilding it.

  • Ensures flexibility of internal and external compliance issues as per changing scenarios

    When a rule changes, change the step or approval that enforces it, and every new run follows.

Also in track

Milestones update themselves, exceptions escalate while there is still time to act, and the paperwork is captured as it happens.

Bring us one lane. We will show you the difference on your own numbers.

A week of your orders, rates or invoices, run through Fero with your contracts and your carriers.