SettleDASH

Weight Dispute Management

Digital software robots to guard against possible disputes

The Courier industry that works best in collaboration for faster movement of shipment, suffers visibility and disputes due to the weight discrepancy between the declared and the actual weight. As there are many stakeholders involved in the import and export of couriers and AFR shipments, the details of shipment vary depending on the calibration of equipment from stakeholder to stakeholder. Because of this, the need for the Weight and dimension dispute management module arises.

Fero

Weight checks

Jebel Ali hub · inbound · 28 May

Checked today

6

Matched

3

Open disputes

1

Adjusted · AED

386

ShipmentDeclaredMeasuredVarianceStatus
SHP-240518ACC-1042 · from Jebel Ali1,240 kg—At hub
SHP-240517ACC-1107 · from KEZAD860 kg866 kg+0.7%Matched
SHP-240516ACC-1042 · from DIC2,150 kg2,150 kg0.0%Matched
SHP-240515ACC-0988 · from Sharjah540 kg618 kg+14.4%Awaiting client
SHP-240514ACC-1210 · from Mussafah1,720 kg1,904 kg+10.7%Accepted
SHP-240512ACC-0988 · from Riyadh3,100 kg3,350 kg+8.1%Rejected
SHP-240511ACC-1107 · from Abu Dhabi980 kg984 kg+0.4%Matched

Key features

What Weight Dispute Management gives your team.

  • To ACC-1042 · billing

    Subject Weight dispute DSP-0412 · SHP-240518

    Declared

    1,240 kg

    Measured

    1,386 kg

    Variance

    +146 kg

    scale_photo.jpg dimensions.pdf Sent 09:14

    Automatic email disputation

    When the measured weight does not match the declared weight, the client is emailed the dispute with the evidence attached.

    • Raised3
    • Awaiting client2
    • Accepted7
    • Rejected1

    Weight dispute tracker

    Every open and closed dispute is visible in one place, with its current status.

    • Declared1,240 kg
    • Measured1,386 kg
    • Volumetric1,280 kg
    • Chargeable1,386 kg

    Automatic weight dispute reconciliation

    Declared, measured and dimensional details are compared to settle on the weight to charge.

  • DSP-0412+146 kg · SHP-240518 · ACC-1042Awaiting client
    Accepted · acknowledge and proceed+AED 307
    Rejected · return to clientClosed

    Automatic weight dispute resolution

    Once the client responds, the dispute is closed on its own: accepted shipments proceed, rejected ones are returned.

Key benefits

Why teams switch it on.

  • Increased visibility on all the disputes

    Every weight discrepancy across stakeholders is tracked from the hub to the client's reply.

  • Saves time resulting in increased operation capacity

    Checks, tickets and emails run on their own, so hub teams keep shipments moving.

  • Disputable cost saving in case dispute resolution doesn't happen

    Each discrepancy is recorded with its evidence, so the cost can still be claimed later.

  • Revenue leakage control

    Shipments heavier than declared are charged for the weight actually carried.

Also in settle

Invoices generate off events rather than memory, disputes are caught before they are billed, and the numbers roll up on their own.

Bring us one lane. We will show you the difference on your own numbers.

A week of your orders, rates or invoices, run through Fero with your contracts and your carriers.